Terms and Conditions

Requirements:

All participants must sign our liability waiver. Participants must be a minimum of 10 years of age and at least 4 feet and 7 inches tall and cannot exceed 280 lbs in order to participate. All guests must have a general knowledge of bike riding and feel comfortable doing so. The guest must be able to get on and off the electric bicycle and ride the bicycle independently. This tour cannot accommodate guests with back, knee, or other mobility issues. All participants agree to follow all instructions provided by the guide; failure to do so will incur the cancellation of the guest's participation forfeiting all funds used to book the tour. Our staff may also cancel a guest's participation if the client is ineligible to continue riding the electric bike by putting his own or other guests' safety in danger, and will incur a 100% cancellation fee. Tour may be canceled due to severe weather. Our tours usually operate in light rain and other moderate weather conditions; however, the tour may be canceled in the event of severe or unsafe weather conditions, with a full refund. All participants must meet age and weight requirements. Severe Weather Conditions: In the event of an active "Red Flag", "Black Flag" or "official port closure" issued by the Port and Coast Administration, we reserve the right to divert, change, reduce or modify the tour without prior notice, subject to No partial or full refund, since we cannot predict these natural events and have no control over them. Only in the event of severe weather which may challenge the safety of the client and make the tour FULLY inoperable, may the tour be canceled by the tour provider, and only, in this case, may the client receive a refund minus any fees incurred during the booking process.

Refund Policy:

To cancel your activity, written notification must be sent to info@beachbumcozumel.com. For a full refund, cancel up to 7 days prior to the scheduled departure. Cancellations received between 6 and 4 days prior to the scheduled departure date will incur a 20% cancellation fee. Cancellations 3 days prior to tour departure will incur a 50% cancellation fee. Same day cancellations or "no-shows" are 100% non-refundable. You may reschedule your booking to a future date or request "Store Credit" and use the funds for a future booking, a 20% rebooking fee will be discounted from the total amount paid for the original booking. In the event of harsh weather conditions or if your booking is canceled by the operator (Beach Bum Cozumel) you will receive a full refund including any fees paid at the time of booking through our website.