Requirements:
All participants must sign our liability waiver. Participants must be a minimum of 10 years of age and at least 4 feet and 7 inches tall and cannot exceed 280 lbs in order to participate. All guests must have a general knowledge of bike riding and feel comfortable doing so. The guest must be able to get on and off the electric bicycle and ride the bicycle independently. This tour cannot accommodate guests with back, knee, or other mobility issues. All participants agree to follow all instructions provided by the guide; failure to do so will incur the cancellation of the guest’s participation forfeiting all funds used to book the tour. Our staff may also cancel a guest’s participation if the client is ineligible to continue riding the electric bike by putting his own or other guests’ safety in danger, and will incur a 100% cancellation fee. Tour may be canceled due to severe weather. Our tours usually operate in light rain and other moderate weather conditions; however, the tour may be canceled in the event of severe or unsafe weather conditions, with a full refund. All participants must meet age and weight requirements. Severe Weather Conditions: In the event of an active “Red Flag”, “Black Flag” or “official port closure” issued by the Port and Coast Administration, we reserve the right to divert, change, reduce or modify the tour without prior notice, subject to No partial or full refund, since we cannot predict these natural events and have no control over them. Only in the event of severe weather which may challenge the safety of the client and make the tour FULLY inoperable, may the tour be canceled by the tour provider, and only, in this case, may the client receive a refund minus any fees incurred during the booking process.
Refund Policy:
To cancel your activity, written notification must be sent to [email protected]. For a full refund, cancel up to 7 days prior to the scheduled departure. Cancellations received between 6 and 4 days prior to the scheduled departure date will incur a 20% cancellation fee. Cancellations 3 days prior to tour departure will incur a 50% cancellation fee. Same day cancellations or “no-shows” are 100% non-refundable. You may reschedule your booking to a future date or request “Store Credit” and use the funds for a future booking, a 20% rebooking fee will be discounted from the total amount paid for the original booking. In the event of harsh weather conditions or if your booking is canceled by the operator (Beach Bum Cozumel) you will receive a full refund including any fees paid at the time of booking through our website.
Rental Requirments:
The primary contact on the reservation must bring a credit card to place a hold (preauthorization) for the amount of $100 per bicycle in case of incidentals, loss, or damages to the rental items. If the booking was made online via the Beach Bum Cozumel website, we can use the credit card that was used to pay for the reservation, or the customer can choose to add a new credit card on file. Upon checking in, the customer must read and sign our liability waiver and rental agreement.
Bike Delivery Info:
Customers can choose to have their bikes delivered to their hotel or rental property. During the booking process, please provide the accurate address or Hotel/Resort name in order to guarantee delivery. Delivery fees vary based on the delivery location and the number of bikes. Due to federal regulations, we cannot deliver bikes to Cruise Terminals, Cargo and Passenger Ferry Terminals, or at the Cozumel International Airport. For the aforementioned locations, we can arrange a meeting point nearby. Please contact us via email or via Facebook messenger to arrange a meeting point once you have completed your booking. To see our delivery rates visit: https://beachbumcozumel.com/bike-delivery-cozumel/
Refund Policy:
To cancel, you must notify our team via email at [email protected]. You may cancel your booking up to 7 days prior to your rental date for a full refund. Cancellations received between 6 and 4 days prior to the rental date, will incur a 20% cancellation fee. Cancellations received between 72 hrs and 24 hrs prior to the rental date, will incur a 50% cancellation fee. Same-day cancellations and no-shows are non-refundable. You may reschedule your booking to a future date or request “Store Credit” and use the funds for a future booking, a 20% rebooking fee will be discounted from the total amount paid for the original booking. In the event of harsh weather conditions or if your booking is canceled by the operator (Beach Bum Cozumel) you will receive a full refund including any fees paid at the time of booking through our website.
Restrictions:
Though our boats do not travel at excessive speeds, this tour is not recommended for people with heart or breathing issues. All minors must be accompanied by an adult at all times to participate in the activity. This tour cannot accommodate guests with back, knee, or other mobility issues. Tour may be canceled due to severe weather. Our tours usually operate in light rain and other moderate weather conditions; however, tours may be canceled in the event of harsh or unsafe weather conditions. Severe Weather Conditions: In the event of an active “Red Flag”, “Black Flag” or “official port closure” issued by the Port and Coast Administration, we reserve the right to divert, change, reduce or modify the tour without prior notice, subject to No partial or full refund, since we cannot predict these natural events and have no control over them. Only in the event of severe weather which may challenge the safety of the client and make the tour FULLY inoperable, may the tour be canceled by the tour provider, and only, in this case, may the client receive a refund minus any fees incurred during the booking process.
Scuba Diving:
All guests participating must be scuba certified. Though our boats do not travel at excessive speeds, this tour is not recommended for people with heart or breathing issues. All minors must be accompanied by an adult at all times to participate in the activity. This tour cannot accommodate guests with back, knee, or other mobility issues. Tour may be canceled due to severe weather. Our tours usually operate in light rain and other moderate weather conditions; however, tours may be canceled in the event of harsh or unsafe weather conditions.
Refund Policy:
To cancel your activity, written notification must be sent to [email protected]. For a full refund, cancel up to 7 days prior to the scheduled departure. Cancellations received between 6 and 4 days prior to the scheduled departure date will incur a 20% cancellation fee. Cancellations 3 days prior to tour departure will incur a 50% cancellation fee. Same-day cancellations or “no-shows” are 100% non-refundable.